All Irish Casino is proud to offer all its players the best possible online support team. As we deal only with players from the Republic of Ireland, our entire customer service personnel speak excellent English and can communicate easily in English. All our personnel have experience in the online gaming industry and all of our staff is provided with the top-most training in the way all software of All Irish Casino functions as well as its games and back office. We provide any assistance that our players may need 24 hours a day, 7 days a week and 365 days a year including public holidays.
Knowing that our players provide us with sensitive data, we only allow our Customer Support staff with enough access to this data that can benefit the players’ queries to better their assistance. None of the information provided can be manipulated by anyone including the managerial staff. As mentioned earlier this information is only accessed when our players need answers to their queries. None of the information is passed on to 3rd parties as this would go against the Data Protection laws and our staff is well aware of these laws.
Being a legally licensed online casino having been provided a gaming licence from the Lottery and Gaming Authority of Malta, All Irish Casino abides by all gaming and government laws relating to both the Maltese and Irish governments. All our Customer Support staff has been well informed of these laws and every one of them abides by them fully.
There is no problem too big or too small that our Customer support personnel cannot handle. Providing you with the best support possible we can answer any types of issues ranging from:
– Questions on game plays in All Irish Casino Games, All Irish Casino Slots and All Irish Live Casino
– Enquiries on the All Irish Online Casino in general
– Forfeiting or providing All Irish Online Casino Bonus programs
– Helping with the registration process
– Queries on the deposit and withdrawal process
– Processing player’s documentations and data
– Providing assistance in the play in All Irish Online Casino
– Technical difficulties
– Fraud detection
These are just a few of the main features and assistance provided by our Online Support Team. Any questions, queries, difficulties our players may have, we want them to feel comfortable in being able to contact our support staff. This way no matter what time it is, you will always find some friendly assistance. It is however important that when any player requires any assistance, he/she would need to provide their name or username so as to identify the players. Also when there are queries regarding pay outs and games play it is important that each player provide us with the Game ID of the game where there was an issue so that it would make the assistance done by our customer support team easier and faster.
We strive to provide efficiency and the best assistance any All Irish online casino can provide. We do this because we care about our players and we want the best possible satisfaction from all players. However should anyone attempt to be fraudulent, our support staff is also trained in this matter and can detect any fraudulent behaviour. In this case our Customer Support Team have the right to exclude anyone from continuing their play in All Irish Casino (given just cause) and prohibit any particular persons of joining the online casino. We reserve the right to hold off a player from playing any games should there be any suspicious behaviour taking place within the online casino until proven otherwise. Should any player be in breach of any terms and conditions of All Irish Casino, they will be up for review.
Keeping our players satisfied is our number one aim. You may easily contact our customer care support staff either by email, telephone or live chat any time any day as we are available 24 hours a day, 7 days a week and 365 days a year including public holidays.